Privacy Policy

Last updated: 22 July 2026

Big Lady Lingerie (bigladylingerie.com) is a division of Target Student Media Ltd, company number 8679918, registered office 476 St Albans Rd, Watford, WD24 6QU, United Kingdom. This policy explains what personal information we collect, how we use it, and the rights you have over it under UK data protection law (UK GDPR and the Data Protection Act 2018).

What Information We Collect

We deliberately keep the data we hold to a minimum. This website has no accounts, no login, and no on-site contact form — the only way to reach us is by email or phone, listed on our Contact page.

When you place an order, your name, delivery address, email, and payment details are collected and processed directly by Stripe or PayPal — whichever you choose at checkout. Our servers only ever see the product, size, and colour you selected, which we need to validate your order and calculate the correct price. We do not receive or store your full card number, and we do not build a customer account or order history on our own systems.

Like most websites, our hosting provider automatically logs basic technical information for security and performance purposes, such as IP address, browser type, and pages visited.

Cookies

We use Google Analytics and Google Ads to understand how visitors use this site and measure the performance of our advertising. When you first visit, a banner asks you to accept or reject analytics and advertising cookies. If you choose "Accept," these cookies are set and full data is shared with Google. If you reject or don't respond, no cookies are set and Google does not receive data tied to you personally — Google may still receive limited, anonymous, cookieless signals (such as that a page was viewed), which cannot be used to identify you and are used only in aggregate. You can change your choice at any time by clearing your browser's cookies for this site, which will show the banner again, and you can control or delete cookies at any time through your browser settings.

Third-Party Services We Use

We rely on a small number of trusted third parties to run this store:

How We Use Your Information

We use the limited order information we receive to process and fulfil your order, respond to any support queries you send us, and meet our legal and accounting obligations. We do not sell, rent, or trade your personal information to third parties, and we do not use it for marketing you haven't asked for.

Data Retention

We keep order-related records for as long as required by UK tax and accounting law, and no longer than necessary for the purpose they were collected for.

Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion, restrict or object to certain processing, and request data portability. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Data Security

Payment information is handled entirely by Stripe and PayPal, both PCI-DSS compliant payment processors that use industry-standard encryption. We take reasonable technical measures to protect the limited information we do hold.

Children's Privacy

This website and the products sold on it are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time, for example if we introduce new tools or services. The "Last updated" date at the top of this page will always reflect the latest version.

Contact Us

If you have any questions about this policy or how your data is handled, email admin@vipcustomerservice.care or call +44 208 242 1534. Full company details are on our Contact page.

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